Same Day Shipping On Stock Items Ordered by 3:00 PM EST
Prior Authorization is required before any goods are returned. Authority for Return Authorization At Our Sole Discretion:
Return Policies: If We Make A Mistake
If we can verify that we made a mistake in filling your order, then return authorization will be approved.
We pay return shipping and ship the correct item without shipping charges.
Return for Other Reasons:
- When orders have been properly filled by us, but customer ordered in error, or goods are no longer wanted:
- Return authorization is required and must be requested within 3 Days of receipt of shipment. Return authorization is not always possible, and will be subject to terms and conditions including but not limited to, the goods are in resealable condition, similar replacement goods are ordered at time of return authorization request, return shipment is prepaid, and a restocking fee of at least 10% may be required.
Goods Damaged in Shipping:
- Return of goods damaged in shipping must be processed through the carrier with 3 days (please also notify us within that time).
Prior Authorization required for any goods to be returned. Authority for Return Authorization At Our Sole Discretion:
We will correct any mistake of our making at no charge to the customer. All decisions regarding returns are to be made at the sole discretion of The Schaibley Company. All decisions are final.
Free Shipping Policy
- Dealers located within Ohio, Indiana, Illinois, or Michigan are offered free shipping on UPS standard ground orders over $300 if invoice is paid within 10 days.
- Orders considered overweight by UPS standards (>50 lbs.) or containing items considered oversized (>40″) may incur extra freight charges and may disqualify an order for free shipping.
- Orders that must be shipped via motor freight do not automatically qualify for free freight.
- Customers may be offered free freight at The Schaibley Company’s discretion based on location, order weight, or order amount.